Shipping policy

🚚 Processing Time

All orders are processed within 1–3 business days.

  • Orders are not shipped or delivered on weekends or holidays.

  • If we experience a high volume of orders, processing may take an additional 1–2 days.

You will receive an email confirmation once your order has been shipped.


🌍 Shipping Times

Shipping times vary depending on your location and the supplier warehouse.

Estimated delivery times:

  • USA & Canada: 3-5 business days

  • UK & Europe: 3-5business days

  • Australia & New Zealand: 3-5 business days

  • Rest of the world: 3-5 business days

Please note: These are estimates and may vary due to customs, weather, or carrier delays.


📦 Tracking Your Order

Once your order ships, you will receive a tracking number via email.

Tracking updates may take 24–72 hours to appear, especially for international shipments.


💸 Shipping Costs

Shipping fees are calculated at checkout based on your location and order size.

We occasionally offer free shipping promotions.


🛑 Delays & Customs

KivoElite is not responsible for:

  • Delays caused by customs

  • Additional customs fees or taxes

  • Carrier delays due to weather or high volume

These situations are outside our control.


❗ Incorrect Address

If you enter an incorrect address:

  • Contact us within 12 hours of placing your order

  • After this window, we may not be able to change it

KivoElite is not responsible for orders shipped to incorrectly provided addresses.


📦 Lost or Stolen Packages

If the carrier marks your package as delivered but you cannot locate it:

  • Please contact the carrier directly

  • KivoElite is not responsible for lost or stolen packages after delivery confirmation

We will do our best to assist you.